Refund Policy

Effective date: November 1, 2026

This policy covers payments to SOLTRACER (soltracer.xyz), operated by Rever Networks LLC. It's part of our Terms of Use.

Pro membership ($29/month or $249/year)

Cancel anytime, no refunds on past charges

  • You can cancel anytime. Cancelling stops your next renewal.
  • You keep Pro access through the end of the monthly or annual period you've already paid for.
  • We don't refund past charges, including partial months or unused time on an annual plan, except where required by law.

How to cancel

  • Log in, go to Account → Subscriptions, and cancel your Pro plan; or
  • Email soltracer@revernetworks.com from the address on your account, and we'll cancel it for you.

Cancel at least 24 hours before your renewal date to avoid the next charge. You'll get a confirmation email.

Renewal reminders

Annual plans renew automatically. Where required by law, we will email you a reminder before an annual renewal.

Supporter contributions and Founders Membership

  • Supporter contributions are voluntary gifts and are non-refundable.
  • Founders Membership is a one-time purchase and is non-refundable.
  • Neither is tax-deductible (SOLTRACER is not a 501(c)(3)).
  • These are non-refundable except where required by law, or if we can't deliver the Founders perks described at purchase. In that case, contact us and we'll work out a fair remedy.

Crypto payments

  • Crypto payments (SOL or USDC on the Solana network) are final. Blockchain transactions can't be reversed.
  • We can't recover funds sent to the wrong address, on the wrong network or in an unsupported token.
  • If we agree to issue a refund for a crypto payment, we'll return it in the same token, to the wallet it came from, less network fees. We don't adjust for price changes after the payment.

Our mistakes

If you were charged in error (for example, a duplicate charge, or a charge after you properly cancelled), contact us within 60 days and we'll refund it.

If we discontinue Pro

If we shut down Pro permanently, we'll refund the unused part of any prepaid annual period.

EU and UK customers

If you're a consumer in the EU or UK, you normally have 14 days to withdraw from a digital service purchase. By starting Pro access immediately at checkout, you ask us to begin the service during that period and acknowledge that you lose the right to withdraw once access has been provided, to the extent the law permits.

Chargebacks

Please contact us before filing a chargeback; we can usually fix billing problems faster. We may suspend Pro access while a chargeback is open.

Contact

Email soltracer@revernetworks.com with "Refund" in the subject line. We aim to reply within 3 business days.